JW on a 18 inch chain
Are you wondering about some things? Here are some answers that might help!
How soon can I expect my order?
Orders shipping times vary greatly on what you order. Postcards, pins, stickers, and magnets ship pretty quick (2-4 days) Jewelry, Tie Clips, Mugs, and Custom items can take a little more time (4-8 days) Once your order ships it will get to you depending on the shipping speed you select at checkout. Our normal shipping speed is 4-5 days, or you can speed it up with Priority mail to just 2-3 days. Please also be advised this can change: based on if we get a large influx of orders or if (due to world conditions) shipping carriers have delays.
If my order is delayed in shipping what do I do?
We are so so sorry if this has happened to you. Unfortunately with the world conditions things get more and more tricky. If your order is delayed we can request a missing mail search, however sometimes it just requires waiting. If its been a few weeks though we will pack up another order for you and mail it out.
What if I want to return my item?
To return your order, or just an item, simply send us an email at email@example.com and we will let you know where to send it. We will refund your amount minus shipping. Custom and personalized items are NOT returnable.
My order arrived damaged, what do I do?
OH NO! We hate that! Just email us pictures at firstname.lastname@example.org and let us know. We will be happy to take care of it for you!
I am a full time servant, can I get a discount?
We appreciate how hard you work in your service to Jehovah! As fellow full time servants we know how hard it can be to make ends meet. Thats why we keep our prices as low as we possibly can for ALL our brothers and sisters. Whether they are able to enjoy full time service or have the pioneer spirit we are proud to offer you gifts at the lowest price point we possibly can. (Trust me its a long discussion if we even consider raising the prices by a few cents, it takes months, seriously months)
If you need to wait until we do offer a discount we have sales a couple times a year so sign up for our mailing list and instagram so you don't miss those sales.
Thank you for your understanding!
Can I customize an item?
Great question! It depends on the item. Postcards, Magnets, Stickers, Bite Size Cards cannot be customized. These items we order in large quantities, so unless you want thousands and thousands of them we can't do that. However some items can! Jewelry, Pins, Tie Clips, and Mugs can! Please send us an email to ask for specifics at email@example.com for more details and costs.